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Frequently Asked Questions

About the company

What services does the company offer?
We offer comprehensive Industry 4.0 solutions: custom software development, real-time KPI dashboards and indicators, operational mobile apps, business intelligence (BI), network infrastructure and industrial installations, smart video surveillance, access control systems, and specialized branding for the industrial sector.
What kinds of companies do you work with?
We work with companies of all sizes, from growing SMEs to large manufacturing and automotive plants (Tier 1 and Tier 2), logistics centers, distributors, and corporations.
Do you take on projects throughout Mexico?
Yes. Although our main presence and priority on-site service are concentrated in the Saltillo and Monterrey industrial corridors, we deliver software, consulting, and remote support projects throughout Mexico.
Which industries do you have the most experience in?
We have extensive experience in manufacturing, the automotive supply chain, logistics and distribution, as well as the corporate and commercial sectors.
What is the process for starting a project?
We begin with an assessment session or a technical visit to your plant/office to understand your processes and needs. After that, we present a detailed technical and financial proposal with scope, delivery times, and expected return on investment.

About the software

Do you develop fully customized software?
Yes. All our software is built around each client's operational workflows, business rules, and specific needs, guaranteeing a perfect fit for your production floor or corporate environment.
Can you integrate the software with our current ERP?
Absolutely. We develop connectors and interfaces through APIs and web services to synchronize data bidirectionally with any ERP, such as SAP, Oracle, Microsoft Dynamics, or proprietary systems.
Do your apps work on Android, iPhone, and computers?
Yes. We develop cross-platform solutions compatible with Android, iOS (iPhone/iPad), web environments, and desktop operating systems such as Windows and macOS.
Do you offer support and maintenance?
Yes. We provide support plans, preventive and corrective maintenance, infrastructure monitoring, and continuous software updates with flexible service arrangements and service level agreements (SLAs).
What technologies do you use?
We use cutting-edge Industry 4.0 technologies: SQL and NoSQL databases, modern frameworks for web and mobile development (.NET, Node.js, Flutter, Swift, Kotlin), Power BI, industrial communication protocols (IIoT), and cloud infrastructure (AWS/Azure).

KPI Dashboards & Indicators

What is a business dashboard?
A dashboard is a centralized visual scorecard and interface that summarizes a company's operational and financial data into key performance indicators (KPIs), allowing performance to be monitored in real time.
What is the difference between a dashboard and a report?
A traditional report is static and shows historical data from the past (for example, weekly or monthly). A dashboard is dynamic and interactive, updates in real time, and lets you filter information to make immediate decisions.
Which indicators can I view?
Any metric your company needs: OEE (Availability, Performance, Quality), parts produced vs. target, Scrap, downtime, inventory (IRA), delivery times, costs, and financial metrics.
Can you connect to SQL Server?
Yes, we connect natively and immediately to Microsoft SQL Server databases, ensuring efficient and secure data reads.
Do you integrate with SAP?
Yes. We integrate dashboards with SAP ECC, SAP S/4HANA, and SAP Business One to extract data from modules such as PP, MM, SD, and FI.
Do they work with Oracle?
Yes. Our systems and dashboards connect directly to databases and ERP solutions in the Oracle suite.
Can they be viewed on a phone?
Yes. We design responsive dashboards accessible from any smartphone, tablet, or computer through web browsers or dedicated apps.
Is the data updated in real time?
Yes. By connecting the system directly to sensors, PLCs, and transactional databases, the on-screen metrics refresh automatically and instantly.
Can you install screens on the production floor?
Yes. We supply and install industrial monitors and Andon systems on the production floor, protected to withstand heat, dust, and heavy-duty environments.
What benefits do production managers get?
They get full, immediate visibility of the lines, the ability to react in time to bottlenecks or stoppages, reduced scrap, elimination of paper reports, and reliable data for board meetings.

Custom Software

When does it make sense to develop custom software?
It makes sense when off-the-shelf commercial tools don't fit the competitive advantage of your process, when you need to integrate heterogeneous systems, or when per-user licensing costs for commercial platforms are excessive.
What advantages does it have over an ERP?
Custom software is shaped exactly to your operation without forcing you to change your processes, is faster to implement, requires no recurring per-user license fees, and focuses on solving specific bottlenecks.
How long does development take?
The time depends on the project's complexity. Simple modules or tools can take 4 to 8 weeks, while comprehensive industrial systems are usually developed over 3 to 6 months in phases of functional deliveries.
What methodology do you use?
We use agile methodologies (Scrum/Kanban). This allows frequent functional deliveries, testing progress on the operating floor, and adjusting requirements flexibly.
Who owns the source code?
Once the project is complete and the custom development is finished, the intellectual property and the complete source code are fully transferred to the client.
Can you add new modules in the future?
Yes. We design our software architectures to be modular and scalable so new tools, reports, or integrations can be added as your business grows.
How do you protect information?
We apply strict cybersecurity protocols, encryption of data in transit and at rest (SSL/TLS), non-disclosure agreements (NDAs), and role-based access controls.
What warranty do you offer?
We offer a warranty period after go-live to correct any anomaly or technical adjustment at no additional cost to the client.
Can you migrate legacy systems?
Yes. We analyze the architecture of your legacy applications to migrate databases and business logic to modern, secure platforms accessible in the cloud or on the local network.
Can it be integrated with other systems?
Yes, we integrate the software we develop with ERP, WMS, and CRM platforms, industrial scales, sensors, PLCs, and barcode scanners.

Mobile Apps

Does the app work without Internet?
Yes. We develop apps with 'Offline First' capability that allow data to be captured with no signal and synced automatically as soon as the device regains its Wi-Fi or cellular connection.
Is it available for Android and iPhone?
Yes, we build native and hybrid solutions compatible with both Android and Apple's iOS.
Can it use the device camera?
Yes. The camera is used to take photographic evidence in quality inspections and maintenance failures, and to upload documents.
Can it read QR codes or barcodes?
Yes, the app uses the camera or connects to built-in laser scanners to read 1D, 2D, QR, and DataMatrix codes instantly.
Does it integrate with Bluetooth printers?
Yes. It can print barcode labels, vouchers, or warehouse receipts on portable thermal printers via Bluetooth.
Can it capture digital signatures?
Yes, it includes modules to collect the touch signature of the customer, auditor, or supervisor directly on the tablet or smartphone screen.
Can it work with geolocation?
Yes. We incorporate GPS tracking and identification to verify the location of field staff, logistics deliveries, or corporate assets.
How is the app distributed?
It can be distributed through public stores (Google Play / App Store) or through private repositories (MDM) exclusively for your company's internal devices.
What level of security does it offer?
It includes secure user authentication, profile-based permissions, local data encryption, and secure HTTPS connections to the central server.
Can it be integrated with our current software?
Yes, mobile apps connect in real time with your local databases, ERP, WMS, or custom software.

Video Surveillance

What type of cameras do you recommend?
We recommend industrial-grade IP cameras in dome or bullet form, with infrared night vision (or ColorVu), weather protection (IP67), and built-in video analytics.
Can they be monitored from a phone?
Yes. We set up secure mobile apps to access live video and saved recordings from anywhere via smartphones or computers.
Do the cameras work at night?
Yes. We supply cameras equipped with thermal sensors, infrared light, or white-light illuminators that ensure clear color images even in total darkness.
How long are recordings stored?
Storage time is calculated according to the company's needs (usually 30, 60, or 90 days), sizing the hard drives and NVR/DVR infrastructure accordingly.
What resolution do you recommend?
For industrial use and perimeter inspection, we recommend resolutions from 4MP up to 4K (8MP), ensuring sharpness to identify faces or license plates.
Can they detect motion?
Yes. Modern cameras include filtered smart motion detection to avoid false alarms caused by rain or animals.
Can video analytics be integrated?
Yes. We implement artificial intelligence algorithms for license plate recognition (LPR), line crossing, hard hat/PPE detection, people counting, and heat maps.
How is recorded footage protected?
It is secured with recorders using redundant disk arrays (RAID), encrypted access passwords, and periodic local or cloud backups.

Access Control

What types of access can you control?
We control pedestrian access (turnstiles, doors, barriers) and vehicle access (boom gates, tire spikes), both on production floors and in administrative areas and warehouses.
Do you work with facial recognition?
Yes. We install high-speed facial recognition terminals that work even when people wear face masks or in low-light environments.
Can you use fingerprints?
Yes, we offer high-precision optical and capacitive biometric fingerprint readers.
Does it work with RFID cards?
Yes, we integrate RFID proximity card and key fob readers (Mifare, HID, etc.).
Does it integrate with Human Resources?
Yes. The system exports clock-in and clock-out records to payroll and personnel management software (such as Noyra, CONTPAQi, SAP, or custom developments).
Does it generate attendance reports?
Yes. It generates automatic reports on punctuality, absences, late arrivals, overtime, and time spent in specific areas of the plant.
Does it manage visitors?
Yes. We offer visitor pre-registration modules with temporary QR code generation, ID capture, and arrival notifications to hosts.
Can it open doors automatically?
Yes. Electromagnetic locks and pistons are activated automatically when the user is validated by biometrics, card, or app.

Networks & Infrastructure

Do you design networks from scratch?
Yes. We carry out the engineering design of structured cabling, conduit, and network architecture for industrial buildings and corporate offices.
Do you install fiber optics?
Yes. We run single-mode and multimode fiber optic cabling, with termination, fusion splicing, and OTDR certification testing.
Do you implement industrial Wi-Fi?
Yes. We install industrial-grade Access Points designed to avoid interference in metal buildings and maintain connectivity on the move.
Do you work with point-to-point links?
Yes. We design point-to-point and point-to-multipoint microwave wireless links to connect distant buildings or guard booths.
Do you perform coverage studies?
Yes. We carry out wireless Site Surveys and electromagnetic spectrum analysis to determine the ideal number and location of antennas.
How do you ensure network availability?
We design redundant architectures (fiber rings, redundant power supplies, and UPS backups) to prevent outages on the operating floor.
Which brands do you use?
We work with leading global brands such as Cisco, Ubiquiti, Aruba, Panduit, Belden, and MikroTik.
Can you manage the network remotely?
Yes. We configure centralized cloud management consoles to monitor traffic, apply changes, and diagnose failures remotely.

Manufacturing

What is digital transformation in manufacturing?
It is the integration of digital technology (sensors, software, dashboards, AI) into manufacturing processes to optimize efficiency, eliminate paper, and improve decision-making.
How can software improve productivity?
By automating metric capture, speeding up communication between operations and maintenance, identifying bottlenecks, and reducing data errors.
Which KPIs should I measure?
The fundamental ones are: OEE (Overall Equipment Effectiveness), Throughput (production rate), Scrap Rate, FTY (First Time Yield), MTBF, and MTTR.
How can downtime be reduced?
By capturing stoppages in real time to alert maintenance immediately, applying SMED methodologies, and using predictive monitoring with IIoT sensors.
How can plant processes be digitized?
By replacing paper forms with mobile apps on tablets, connecting machines to local networks, and centralizing metrics in visual dashboards.
What is OEE?
Overall Equipment Effectiveness. A metric that measures the percentage of planned production time that is truly productive (Availability x Performance x Quality).
How is scrap measured?
By recording each defective part at the moment it is discarded at the workstation using mobile apps, categorizing the root cause for analysis in BI tools.
How can traceability be improved?
By assigning unique identifiers (barcodes, DataMatrix, RFID) to raw materials and linking each assembly step to the final serial number through MES software.

Automotive Industry

Do you have experience in automotive plants?
Yes. We develop solutions for the Tier 1 and Tier 2 automotive supply chain in the industrial parks of Saltillo, Ramos Arizpe, Monterrey, and its metropolitan area.
Can you integrate with IATF 16949 standards?
Yes. Our software helps meet the requirements of the IATF 16949 standard by automating quality control, releases, and Core Tools methodologies.
How do you help with audits?
We centralize digital records of production, calibration, maintenance, and inspections so the history can be consulted in seconds during an audit.
Can you record digital evidence?
Yes. The apps can capture photos, sensor readings, and digital signatures to support quality and packaging inspections.
How can component traceability be improved?
Through direct part marking (DPM), scanning shipping labels on containers, and automated linking in the production database.
Do you integrate with MES and ERP systems?
Yes. We connect manufacturing floor data with local MES systems and send it to the corporate ERP to maintain a unified inventory.

Contact

How much does a project cost?
The cost varies depending on the scope, complexity, and hardware or software components. We offer modular proposals adapted to each company's budget.
Do you do an initial visit?
Yes. We conduct on-site technical survey visits in the Monterrey and Saltillo areas, or virtual sessions for the rest of Mexico.
Do you prepare customized proposals?
Yes. Every proposal includes an analysis of the problem, a breakdown of the technical solution, deliverables, an implementation schedule, and a formal quote.
How long does a quote take?
We typically deliver technical and financial proposals within 24 to 48 business hours after gathering the information.
What information do you need to prepare a proposal?
We need to understand the project goal, the processes involved, the number of users or machines to connect, and the integrations with current systems.
Do you offer demos?
Yes. We schedule live demos of our dashboards, mobile apps, and custom software so you can see how they work before you commit.
Do you work per project or on a retainer?
We offer both: turnkey (fixed price per project) or monthly retainer plans for ongoing development, support, and infrastructure.
How can I request support?
Our active clients can request support through our digital help desk, dedicated service email, corporate phone line, or priority WhatsApp support.