Martinrea: Digitalization of MPCP, Concern Management, and Ticketing System with a Web Platform and Business Intelligence

Project Summary

• Client: Martinrea International (Global leader in the development and manufacturing of automotive structures and propulsion systems).
• Location: Monterrey - Saltillo region.
• Sector: Automotive Tier 1.
• Solution Implemented: Custom Web Application for managing MPCP (Managing Points and Checking Points), a Concern (quality deviation) resolution workflow, and a follow-up Ticketing System.
• Key Modules: Real-time visual executive dashboard and an advanced reporting module with automated export to Excel.

The Operational Challenge

In the high-cadence automotive industry, controlling Managing Points (MP) and Checking Points (CP) is essential to ensure every component meets the tolerances and specifications required by customers and by the IATF 16949 standard. When a concern (a nonconformity or potential deviation) arises, the speed of response, containment, and correction determines whether the line keeps running efficiently or risks an unplanned stoppage.

Before the project, Martinrea faced common operational challenges stemming from manual tracking or isolated spreadsheets:

• Fragmented Concern Tracking: The life cycle of a quality deviation (from report to corrective action) was tracked across multiple files and emails, making it hard to know the real status of each finding.
• Complex MPCP Management: Daily verification of key points on the line required considerable data-entry effort, delaying the identification of wear patterns in dies or assembly.
• Manual Report Generation: The engineering and quality team spent valuable hours at the end of each week gathering scattered data to build executive reports and performance indicators.

The Technology Solution Developed

We carried out an in-depth analysis of plant processes and developed a Comprehensive Custom Web Application focused on user experience (UI/UX) to ensure the platform was highly intuitive, agile, and visual.

1. MPCP Control Module (Managing & Checking Points)

The platform makes it possible to configure and digitize every control and management point on the production floor. Engineers and auditors record findings and measurements directly on the web, ensuring no critical parameter is overlooked and keeping a permanent history for each station.

2. Concern Management and Quality Ticketing System

We integrated a workflow in the form of a ticketing system for every concern detected. When an issue is opened:

• The system automatically assigns a ticket with a unique ID to the corresponding department or owner (Quality, Maintenance, Processes).
• Containment and resolution deadlines (internal SLAs) are notified.
• It allows attaching digital evidence and 8D action plans, and verifying the formal closure of the problem.

3. Highly Visual Executive Dashboard

We designed a scorecard and graphical interface where plant management and area leaders can view the overall behavior of the system in real time: open vs. closed tickets, a heat map of control points with deviations, MPCP compliance levels, and average resolution times.

4. Dynamic Reporting Module with Excel Export

To speed up internal audits, management meetings, and in-depth data analysis, we built a flexible reporting tool. Users can apply advanced filters (by date, shift, line, concern type, or severity) and export clean, structured reports ready to present in Excel (.xlsx) format with a single click.

Results and Impact

Adopting the MPCP and Concern management system transformed response speed and quality control at Martinrea:

• Faster Issue Closure: Automating the ticket workflow significantly reduced the time from when a concern is detected to when the root-cause corrective action is applied.
• Zero Lost Data: Full centralization of control-point genealogy in a single secure web database, eliminating scattered local files.
• Immediate Adoption by Staff: Thanks to a visual, intuitive design, the learning curve was minimal for plant engineers, supervisors, and auditors.
• Massive Savings in Reporting Man-Hours: The ability to instantly export filtered reports to Excel freed up key time in the quality department for continuous improvement instead of data entry.

Conclusion

The success of the Martinrea project confirms that highly usable custom software is a key catalyst for excellence in the Tier 1 automotive industry. By turning complex processes such as MPCP control and nonconformity resolution into a visual, agile, and interconnected web experience, the plant strengthened its quality standards and its readiness for any international audit.